Resume

Professional Experience

Contract Technical Writer

SaaS platform for non-profit organizations - October 2025 - December 2025

Brought in on short notice to redesign training curriculum for new feature launch. Redefined user journey through hands-on platform exploration and delivered training decks within a six-week timeline.

Coder

Senior Technical Writer - September 2024 - August 2025

As Coder’s first dedicated Technical Writer, built a documentation culture from the ground up by establishing scalable workflows, redesigning information architecture, and pioneering AI-integrated documentation practices.

• Documentation audit revealing fragmented user journeys; card-sorting research to create user personas and an information architecture redesign.
• Presented documentation strategy to company leadership to advocate for docs-as-code and develop a documentation culture.
• Developed AI-assisted knowledge management workflows using Claude Code for content organization, codebase analysis, and draft generation.

GitLab

Contract Technical Writer, Contributor Success - December 2023 - April 2024

• Based on contributor feedback, overhauled the “Make a GitLab contribution” tutorial with clear and simplified user pathways, reducing barriers for open-source community contributors.

Pantheon

Manager of Technical Documentation - September 2021 - July 2023

Led four-person remote documentation team for enterprise SaaS platform serving 12,000+ businesses running Drupal, WordPress, and static sites.

• Managed distributed team through performance coaching and compensation planning while coordinating cross-team OKRs. Established documentation standards scaling across global engineering teams.
• Presented documentation vision to executive leadership and department leads, building organizational buy-in for documentation as shared infrastructure supporting customer success efficiency and internal knowledge transfer.
• Led documentation site relaunch with comprehensive information architecture redesign. Implemented Google Developer Documentation Style Guide standards, automated linting, and metrics infrastructure.

Senior Technical Writer - March 2021 - September 2021

Developed cross-functional documentation strategy integrating Technical Writers at key SDLC milestones while leading knowledge management transformation across support and sales engineering teams.

Technical Writer - September 2018 - March 2021

Maintained documentation site using Gatsby and GraphQL. Integrated with customer success teams to parse platform Python and JavaScript codebase for verified code examples.

Linode (now part of Akamai)

Technical Writer - March 2016 - September 2018

Created developer-facing documentation from scratch for Linux-based cloud hosting provider.

• Rewrote “Find Files in Linux” guide as SEO-optimized reference that became top Google search result and linode.com’s highest-traffic page, demonstrating measurable documentation impact.
• Provided technical editing for legal documents and customer-facing agreements, demonstrating cross-functional trust and influence beyond traditional documentation scope.
• Guest speaker at Write the Docs NYC on engaging SMEs as contributors.

Former Roles

Role	Organization	Years
Operations Coordinator	Hazon	2010 - 2014
Roller Skating Instructor	Oceanside School District	2004 - 2014
Barista	Starbucks	2008 - 2009

Key Skills

• Technical Writing
  • API documentation
  • Developer documentation
  • Documentation strategy
  • Information architecture
  • Knowledge management strategy
• Tools and Platforms
  • AI tools (ChatGPT, Claude Code)
  • Confluence, Glean
  • Git (CLI), GitHub, GitLab
  • Linux
  • Markdown, MDX
  • Neovim
  • Static site generators (Astro, Docusaurus, Gatsby, Hugo, Jekyll)
  • Visual Studio Code
• Workflows and Processes
  • Agile/Scrum methodologies
  • AI-integrated documentation workflows
  • Cross-functional collaboration
  • Content audits and migrations
  • Docs-as-code

Education

Degree / Certification	Institution
Professional Communications and Technical Writing, B.S.	State University of New York at Farmingdale
Certified Scrum Master	Scrum Alliance	2020